We work with companies and businesses and do not see patients directly. We see anyone of any age. Patients under the age of 18 need to have a legal guardian/parent with them. Anyone below 16 needs to be seen in person at any of our locations UK wide.

In order to have a video appointment with ThanksDoc you will need a mobile, tablet or laptop with a good camera, working microphone and strong internet connection.

As our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only. We are currently not able to provide consultations with patients outside of the UK.

If you miss your appointment please rebook via your original referrer. Please contact our our patient experience team if you have any concerns: info@thanksdoc.co.uk 

If your appointment is disrupted, please enter back into the waiting room where the next available doctor will consult with you. If you have trouble, please get in touch with our patient experience team at info@thanksdoc.co.uk or contact your original referrer. 

What medications can you prescribe?

ThanksDoc GPs can prescribe a wide range of medications for non-emergency conditions, including but not limited to:

• Antibiotics for infections (if clinically appropriate)

• Allergy medications (e.g., antihistamines, nasal sprays)

• Skin treatments (e.g., acne creams, eczema medications)

• Pain relief (e.g., anti-inflammatory medications)

• Digestive health treatments (e.g., acid reflux medications)

• Women’s health medications (e.g., contraception, period delay tablets)

• Men’s health treatments (e.g., erectile dysfunction medication, hair loss treatments)

• Mental health medications (e.g., antidepressants, anxiety treatments)

• Chronic condition management (e.g., asthma inhalers, blood pressure medications)

We do NOT prescribe controlled drugs or medications for emergency conditions.

ThanksDoc does NOT prescribe:

• Strong opioid painkillers (e.g., morphine, oxycodone, tramadol)

• Sleeping tablets or sedatives (e.g., diazepam, lorazepam)

• ADHD medications (e.g., methylphenidate).

If you require urgent medication for a life-threatening condition, please seek immediate medical assistance by calling 999 or visiting your nearest A&E department.

If unsure, please contact your original referrer for more details or see our T+Cs. 

ThanksDoc provides access to experienced GPs for a wide range of non-emergency medical concerns. Our doctors can assess, diagnose, and manage conditions such as:

• Minor infections (e.g., ear, throat, urinary tract infections)

• Skin conditions (e.g., acne, eczema, rashes)

• Allergies and hay fever

• Digestive issues (e.g., acid reflux, IBS)

• Women’s health concerns (e.g., contraception advice, menstrual issues)

• Men’s health concerns (e.g., erectile dysfunction, hair loss)

• Mental health support (e.g., anxiety, mild depression)

• Minor injuries (e.g., sprains, mild burns)

• Chronic condition management (e.g., asthma, diabetes, high blood pressure)

We are NOT an emergency service 

ThanksDoc does NOT treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately:

• Chest pain or difficulty breathing

• Severe bleeding or head injury

• Sudden loss of consciousness

• Stroke symptoms (e.g., face drooping, slurred speech)

• Severe allergic reactions (anaphylaxis)

• Seizures or fits

• Suspected broken bones with deformity

• Sudden vision loss

If you’re unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.

Please check with your referrer, they will inform you of the fees. You cannot book with us directly which is why we do not advise on fees. 

Yes, if clinically appropriate, our doctors can issue private prescriptions, which can be sent to a pharmacy of your choice or emailed to you to collect form any Pharmacy. Alternatively, you can ask the doctor to send the prescription to your home address

One prescription is included in your consultation for free. Please Note, the prescription is the written/typed piece of paper which includes the medication name. You take this to the pharmacy. The pharmacy will give you the medication which you would need to pay for.

The medication cost varies depending on the type of the medication. We can advise you on the average cost of the medication during the consultation, however the price is dependent on the pharmacy 

Absolutely. If deemed appropriate by the doctor, we can provide sick notes for work or school and referral letters to specialists. These are private sick notes, they do not entitle you to state benefits.

While ThanksDoc GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform:

• Prescriptions for controlled drugs (including strong painkillers, sleep aids, and some anxiety/depression medications)

• Completion of medical forms, health certificates, or fitness assessments

• Consultations for patients located outside the UK

• Repeat prescriptions for ongoing treatments

• Requests for specific tests or scans — we do not provide referrals for specific investigations

• Ongoing management of chronic conditions (we do not replace your regular GP)

• Emergency conditions including:

  • Severe chest pain or suspected heart attack

  • Seizures or neurological deficits

  • Sudden or heavy bleeding

  • Suspected stroke (e.g. facial droop, slurred speech)

  • Sudden severe pain

  • Breathing difficulties or persistent breathlessness

  • Fever with confusion/disorientation

  • Severe mental health crises (e.g. psychosis, suicidal thoughts)

• Pregnancy-related complications

• Major trauma or head injuries

• Patients undergoing chemotherapy with suspected infection

• Dental problems or oral health concerns

• Covid-19 testing, certification, or observation

• NHS referrals or prescriptions

• Translation services —  Please book a double appointment if a translator is needed. We can try to provide this free of charge however in some instances fees may apply

ThanksDoc can help with a wide range of non-emergency medical concerns. These include:

• Skin conditions: acne, eczema, rashes

• Infections: sore throat, tonsillitis, sinusitis, UTIs

• Allergies: hay fever, seasonal allergies

• Mental health: anxiety, stress, low mood

• Respiratory issues: mild asthma, coughs, colds

• Digestive problems: acid reflux, constipation

• Women’s health: thrush, contraception, period issues

• Men’s health: erectile dysfunction, hair loss

• Sexual health: STI advice and treatment

• Travel health: advice, vaccinations, and medication

• Minor injuries and general health concerns