frequently Asked Questions
Anyone over the age of 18 can book a ThanksDoc appointment. Under the age of 18 please have a legal guardian/parent with you. Anyone below 16 needs to be seen in person at any of our locations UK wide.
In order to have a video appointment with ThanksDoc you will need a mobile, tablet or laptop with a good camera, working microphone and strong internet connection.
As our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only, we are currently not able to provide consultations with patients outside of the UK.
If you miss your appointment, please get in touch with our patient experience team on info@thanksdoc.co.uk Please note if you are using our paid service, you will not be eligible for a refund. If you think you are going to miss your appointment, you can cancel up to 4 hours before your appointment start time for a full refund. If you cancel less than four hours before, we will not be able to refund you.
If you are running late for your appointment, please join the waiting room as normal and the next available GP will consult with you. If you are later than an hour, your appointment slot will no longer be available. Please get in touch with our patient experience team to discuss your options at info@thanksdoc.co.uk Please note if you are using our paid service, you will not be eligible for a refund if you miss your appointment.
The online video or in-person consultation service through ThanksDoc is a private service. You just book and pay whenever you need us.
ThanksDoc GP Service is provided as part of Dr Eve LTD which is regulated by CQC