Your questions answered
Frequently asked questions
Quick answers to common questions about appointments, prescriptions, payments, and your account. If something’s missing, contact us and we will get back to you promptly.
Who can use ThanksDoc?
We work with companies and businesses and do not see patients directly. We see anyone of any age. Patients under the age of 18 need to have a legal guardian/parent with them. Anyone below 16, we encourage them to be seen in person at any of our locations UK-wide.
What do I need for an online video appointment?
In order to have a video appointment with ThanksDoc you will need a mobile, tablet or laptop with a good camera, working microphone and strong internet connection.
Can I use the service if I am outside of the UK?
As our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only. We are currently not able to provide consultations with patients outside of the UK.
What happens if I miss my appointment?
If you miss your appointment please book again. We are unable to offer refunds if you cancel your appointment with less than 48hours notice.
What if my appointment gets disrupted?
If your appointment is disrupted, the doctor will try to make contact with you again within 15 minutes. If you do not hear from us, please contact us via patienthelp@thanksdoc.co.uk
What medications can you prescribe?
What medications can you prescribe?
ThanksDoc GPs can prescribe a wide range of medications for non-emergency conditions, including but not limited to:
Antibiotics for infections (if clinically appropriate)
Allergy medications (e.g., antihistamines, nasal sprays)
Skin treatments (e.g., acne creams, eczema medications)
Pain relief (e.g., anti-inflammatory medications)
Digestive health treatments (e.g., acid reflux medications)
Women’s health medications (e.g., contraception, period delay tablets)
Men’s health treatments (e.g., erectile dysfunction medication, hair loss treatments)
Mental health medications (e.g., antidepressants, anxiety treatments)
Chronic condition management (e.g., asthma inhalers, blood pressure medications)
We do NOT prescribe controlled drugs or medications for emergency conditions.
ThanksDoc does NOT prescribe:
Strong opioid painkillers (e.g., morphine, oxycodone, tramadol)
Sleeping tablets or sedatives (e.g., diazepam, lorazepam)
ADHD medications (e.g., methylphenidate).
If you require urgent medication for a life-threatening condition, please seek immediate medical assistance by calling 999 or visiting your nearest A&E department.
If unsure, please contact your original referrer for more details or see our T+Cs.
What medications do you NOT prescribe?
What medications do you NOT prescribe?
To ensure patient safety and reduce risks of misuse, ThanksDoc GPs will not prescribe the drugs listed below.
- ThanksDoc does not allow the prescribing of class A,B or C drugs.
- ThanksDoc does not allow the prescription of Schedule 1-5 medications.
- Z-Drugs
- Zopiclone
- Zolpidem
- Zaleplon
- High-Risk Medications
- Opioids (e.g., Morphine, Oxycodone, Fentanyl, Codeine, Tramadol, Buprenorphine, Hydromorphone, Methadone)
- Benzodiazepines (e.g., Diazepam, Lorazepam, Alprazolam, Clonazepam, Temazepam)
- Barbiturates (e.g., Phenobarbital, Secobarbital)
- Gabapentinoids (e.g., Gabapentin, Pregabalin)
- Strong Stimulants (e.g., Methylphenidate, Dexamfetamine, Modafinil)
- Drugs Open to Abuse
- Ketamine
- GHB/GBL (Gamma-hydroxybutyrate/gamma-butyrolactone)
- Anabolic Steroids
- Synthetic Cannabinoids
- Addictive Drugs
- All controlled drugs listed under the Misuse of Drugs Act 1971 and Misuse of Drugs Regulations 2001
- Any substance known to have a high potential for dependency or abuse
- A comprehensive list of controlled drugs, addictive substances, and medications prone to abuse can be found in the UK Misuse of Drugs Regulations 2001. For further details, refer to the official government guidance: UK Government Controlled Drugs List.
- Controlled Substances
- ThanksDoc GPs will not prescribe Schedule 1-5 controlled substances. Medications requiring specialist review or long-term monitoring should be referred to an appropriate specialist.
If unsure, please contact your original referrer for more details or see our T+Cs.
What medical conditions do you treat
ThanksDoc provides access to experienced GPs for a wide range of non-emergency medical concerns. Our doctors can assess, diagnose, and manage conditions such as:
Minor infections (e.g., ear, throat, urinary tract infections)
Skin conditions (e.g., acne, eczema, rashes)
Allergies and hay fever
Digestive issues (e.g., acid reflux, IBS)
Women’s health concerns (e.g., contraception advice, menstrual issues)
Men’s health concerns (e.g., erectile dysfunction, hair loss)
Mental health support (e.g., anxiety, mild depression)
Minor injuries (e.g., sprains, mild burns)
Chronic condition management (e.g., asthma, diabetes, high blood pressure)
We are NOT an emergency service
ThanksDoc does NOT treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately:
Chest pain or difficulty breathing
Severe bleeding or head injury
Sudden loss of consciousness
Stroke symptoms (e.g., face drooping, slurred speech)
Severe allergic reactions (anaphylaxis)
Seizures or fits
Suspected broken bones with deformity
Sudden vision loss
If you’re unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.
Are you an emergency service?
We are NOT an emergency service
ThanksDoc does NOT treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately:
Chest pain or difficulty breathing
Severe bleeding or head injury
Sudden loss of consciousness
Stroke symptoms (e.g., face drooping, slurred speech)
Severe allergic reactions (anaphylaxis)
Seizures or fits
Suspected broken bones with deformity
Sudden vision loss
If you’re unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.
What are the consultation fees?
Please check with your referrer; they will inform you of their in-person fees. Please visit the ‘Prices’ page for more information on our online fees.
ThanksDoc sees patients who are referred to us via other health care providers, for example, pharmacies or blood testing laboratories. You cannot book with us directly, which is why we do not advise on fees for inpatient
Can I get a prescription during my consultation?
Yes, if clinically appropriate, our doctors can issue private prescriptions, which can be sent to a pharmacy of your choice or emailed to you to collect form any Pharmacy. Alternatively, you can ask the doctor to send the prescription to your home address
Do prescriptions cost extra?
One prescription is included in your consultation for free. Please Note, the prescription is the written/typed piece of paper which includes the medication name. You take this to the pharmacy. The pharmacy will give you the medication which you would need to pay for.
How much does the medication cost?
The medication cost varies depending on the type of medication. We can advise you on the average cost of the medication during the consultation; however, the price is dependent on the pharmacy.
Do you provide sick notes and referrals?
Absolutely. If deemed appropriate by the doctor, we can provide sick notes for work or school and referral letters to specialists. These are private sick notes, they do not entitle you to state benefits.
Which conditions and services are not covered by ThanksDoc?
While ThanksDoc GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform:
Prescriptions for controlled drugs (including strong painkillers, sleep aids, and some anxiety/depression medications)
Consultations for patients located outside the UK
Repeat prescriptions for ongoing treatments (unless signed up for a membership package, which will include regular monitoring)
Emergency conditions including:
Severe chest pain or suspected heart attack
Seizures or neurological deficits
Sudden or heavy bleeding
Suspected stroke (e.g., facial droop, slurred speech)
Sudden severe pain
Breathing difficulties or persistent breathlessness
Fever with confusion/disorientation
Severe mental health crises (e.g. psychosis, suicidal thoughts)
Pregnancy-related complications
Major trauma or head injuries
Patients undergoing chemotherapy with suspected infection
Dental problems or oral health concerns
NHS referrals or prescriptions
Translation services — Please book a double appointment if a translator is needed. We can try to provide this free of charge however, in some instances, fees may apply
What conditions can ThanksDoc help with?
ThanksDoc can help with a wide range of non-emergency medical concerns. These include:
Skin conditions: acne, eczema, rashes
Infections: sore throat, tonsillitis, sinusitis, UTIs
Allergies: hay fever, seasonal allergies
Mental health: anxiety, stress, low mood
Respiratory issues: mild asthma, coughs, colds
Digestive problems: acid reflux, constipation
Women’s health: thrush, contraception, period issues
Men’s health: erectile dysfunction, hair loss
Sexual health: STI advice and treatment
Travel health: advice, vaccinations, and medication
Minor injuries and general health concerns
Contact us
General Inquiries
Address
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Germany —
785 15h Street, Office 47 Berlin, De 81566
Hours
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Mon-Fri 9:00AM — 4:00PM