ThanksDoc
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FAQ

Everything you might
want to know.

Quick answers about appointments, prescriptions, payments, and what we can and cannot help with. If something is missing, contact us.

01 / 05

About ThanksDoc

3 questions

What services does ThanksDoc offer?

ThanksDoc provides a complete clinical infrastructure that connects doctors, pharmacies, and health businesses under one CQC-registered umbrella.

For doctors, we offer the ability to offer your own private GP services without the complexity of individual CQC registration, giving you access to governance, indemnity cover, clinical policies, and operational support so you can focus on patient care.

For pharmacies and health businesses, ThanksDoc provides fully vetted, insured GPs to deliver consultations and specialist services on-site.

How does ThanksDoc work?

ThanksDoc operates as a shared clinical ecosystem. Pharmacies and health businesses join our network to host qualified GPs at their locations. Doctors join to deliver private consultations from these partner sites or online.

The platform matches demand and availability, much like Uber, ensuring patients can access care quickly while doctors enjoy flexibility and independence. We manage all CQC governance, compliance, and indemnity.

How is ThanksDoc registered?

Yes. ThanksDoc operates under a CQC-registered framework, ensuring every doctor and clinical site within our network adheres to national healthcare standards.

Our doctors are UK-registered, fully compliant GMC doctors who undergo a rigorous 22-point compliance check framework prior to working with us as partners.

02 / 05

Appointments & access

4 questions

What do I need for an online video appointment?
You will need a mobile, tablet or laptop with a good camera, working microphone and strong internet connection.
Can I use the service if I am outside of the UK?
No. Our clinicians are licensed to provide prescriptions and treatments that can be dispensed within the UK only. We are currently not able to provide consultations with patients outside of the UK.
What happens if I miss my appointment?
If you miss your appointment please book again. We are unable to offer refunds if you cancel your appointment with less than 48 hours' notice.
What if my appointment gets disrupted?
If your appointment is disrupted, the doctor will try to make contact with you again within 15 minutes. If you do not hear from us, please contact us via patienthelp@thanksdoc.co.uk.

03 / 05

Prescriptions

6 questions

Can I get a prescription during my consultation?
Yes. If clinically appropriate, our doctors can issue private prescriptions, which can be sent to a pharmacy of your choice or emailed to you to collect from any pharmacy. Alternatively, you can ask the doctor to send the prescription to your home address.
Do prescriptions cost extra?
One prescription is included in your consultation for free. Please note, the prescription is the written or typed piece of paper which includes the medication name. You take this to the pharmacy. The pharmacy will give you the medication, which you would need to pay for.
How much does the medication cost?
The medication cost varies depending on the type of medication. We can advise you on the average cost during the consultation; however, the price is dependent on the pharmacy.
What medications can you prescribe?

ThanksDoc GPs can prescribe a wide range of medications for non-emergency conditions, including but not limited to: Antibiotics for infections (if clinically appropriate), Allergy medications (e.g. antihistamines, nasal sprays), Skin treatments (e.g. acne creams, eczema medications), Pain relief (e.g. anti-inflammatory medications), Digestive health treatments (e.g. acid reflux medications), Women's health medications (e.g. contraception, period delay tablets), Men's health treatments (e.g. erectile dysfunction medication, hair loss treatments), Mental health medications (e.g. antidepressants, anxiety treatments), Chronic condition management (e.g. asthma inhalers, blood pressure medications).

We do NOT prescribe controlled drugs or medications for emergency conditions.

What medications do you NOT prescribe?

To ensure patient safety and reduce risks of misuse, ThanksDoc GPs will not prescribe the drugs listed below. ThanksDoc does not allow the prescribing of Class A, B or C drugs. ThanksDoc does not allow the prescription of Schedule 1-5 medications. Z-Drugs: Zopiclone, Zolpidem, Zaleplon. Opioids: Morphine, Oxycodone, Fentanyl, Codeine, Tramadol, Buprenorphine, Hydromorphone, Methadone. Benzodiazepines: Diazepam, Lorazepam, Alprazolam, Clonazepam, Temazepam. Barbiturates: Phenobarbital, Secobarbital. Gabapentinoids: Gabapentin, Pregabalin. Strong Stimulants: Methylphenidate, Dexamfetamine, Modafinil. Drugs open to abuse: Ketamine, GHB/GBL, Anabolic Steroids, Synthetic Cannabinoids.

All controlled drugs listed under the Misuse of Drugs Act 1971 and Misuse of Drugs Regulations 2001 are excluded.

Do you provide sick notes and referrals?
Absolutely. If deemed appropriate by the doctor, we can provide sick notes for work or school and referral letters to specialists. These are private sick notes; they do not entitle you to state benefits.

04 / 05

What we treat

2 questions

What conditions can ThanksDoc help with?
ThanksDoc can help with a wide range of non-emergency medical concerns, including: Skin conditions: acne, eczema, rashes. Infections: sore throat, tonsillitis, sinusitis, UTIs. Allergies: hay fever, seasonal allergies. Mental health: anxiety, stress, low mood. Respiratory issues: mild asthma, coughs, colds. Digestive problems: acid reflux, constipation. Women's health: thrush, contraception, period issues. Men's health: erectile dysfunction, hair loss. Sexual health: STI advice and treatment. Travel health: advice, vaccinations, and medication. Minor injuries and general health concerns.
Which conditions and services are not covered by ThanksDoc?
While ThanksDoc GPs can help with a wide range of medical issues, there are certain services and conditions we do not treat or manage through our platform: Prescriptions for controlled drugs. Consultations for patients located outside the UK. Repeat prescriptions for ongoing treatments (unless signed up for a membership package). Emergency conditions of any kind. Pregnancy-related complications. Major trauma or head injuries. Patients undergoing chemotherapy with suspected infection. Dental problems or oral health concerns. NHS referrals or prescriptions.

05 / 05

Safety & emergencies

1 question

Are you an emergency service?

We are NOT an emergency service.

ThanksDoc does not treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately: Chest pain or difficulty breathing. Severe bleeding or head injury. Sudden loss of consciousness. Stroke symptoms (e.g. face drooping, slurred speech). Severe allergic reactions (anaphylaxis). Seizures or fits. Suspected broken bones with deformity. Sudden vision loss.

If you're unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.

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