FAQ
Everything you might
want to know.
Quick answers about appointments, prescriptions, payments, and what we can and cannot help with. If something is missing, contact us.
01 / 05
About ThanksDoc
3 questions
What services does ThanksDoc offer?
ThanksDoc provides a complete clinical infrastructure that connects doctors, pharmacies, and health businesses under one CQC-registered umbrella.
For doctors, we offer the ability to offer your own private GP services without the complexity of individual CQC registration, giving you access to governance, indemnity cover, clinical policies, and operational support so you can focus on patient care.
For pharmacies and health businesses, ThanksDoc provides fully vetted, insured GPs to deliver consultations and specialist services on-site.
How does ThanksDoc work?
ThanksDoc operates as a shared clinical ecosystem. Pharmacies and health businesses join our network to host qualified GPs at their locations. Doctors join to deliver private consultations from these partner sites or online.
The platform matches demand and availability, much like Uber, ensuring patients can access care quickly while doctors enjoy flexibility and independence. We manage all CQC governance, compliance, and indemnity.
How is ThanksDoc registered?
Yes. ThanksDoc operates under a CQC-registered framework, ensuring every doctor and clinical site within our network adheres to national healthcare standards.
Our doctors are UK-registered, fully compliant GMC doctors who undergo a rigorous 22-point compliance check framework prior to working with us as partners.
02 / 05
Appointments & access
4 questions
What do I need for an online video appointment?
Can I use the service if I am outside of the UK?
What happens if I miss my appointment?
What if my appointment gets disrupted?
03 / 05
Prescriptions
6 questions
Can I get a prescription during my consultation?
Do prescriptions cost extra?
How much does the medication cost?
What medications can you prescribe?
ThanksDoc GPs can prescribe a wide range of medications for non-emergency conditions, including but not limited to: Antibiotics for infections (if clinically appropriate), Allergy medications (e.g. antihistamines, nasal sprays), Skin treatments (e.g. acne creams, eczema medications), Pain relief (e.g. anti-inflammatory medications), Digestive health treatments (e.g. acid reflux medications), Women's health medications (e.g. contraception, period delay tablets), Men's health treatments (e.g. erectile dysfunction medication, hair loss treatments), Mental health medications (e.g. antidepressants, anxiety treatments), Chronic condition management (e.g. asthma inhalers, blood pressure medications).
We do NOT prescribe controlled drugs or medications for emergency conditions.
What medications do you NOT prescribe?
To ensure patient safety and reduce risks of misuse, ThanksDoc GPs will not prescribe the drugs listed below. ThanksDoc does not allow the prescribing of Class A, B or C drugs. ThanksDoc does not allow the prescription of Schedule 1-5 medications. Z-Drugs: Zopiclone, Zolpidem, Zaleplon. Opioids: Morphine, Oxycodone, Fentanyl, Codeine, Tramadol, Buprenorphine, Hydromorphone, Methadone. Benzodiazepines: Diazepam, Lorazepam, Alprazolam, Clonazepam, Temazepam. Barbiturates: Phenobarbital, Secobarbital. Gabapentinoids: Gabapentin, Pregabalin. Strong Stimulants: Methylphenidate, Dexamfetamine, Modafinil. Drugs open to abuse: Ketamine, GHB/GBL, Anabolic Steroids, Synthetic Cannabinoids.
All controlled drugs listed under the Misuse of Drugs Act 1971 and Misuse of Drugs Regulations 2001 are excluded.
Do you provide sick notes and referrals?
04 / 05
What we treat
2 questions
What conditions can ThanksDoc help with?
Which conditions and services are not covered by ThanksDoc?
05 / 05
Safety & emergencies
1 question
Are you an emergency service?
We are NOT an emergency service.
ThanksDoc does not treat medical emergencies. If you are experiencing any of the following, please call 999 or visit your nearest A&E department immediately: Chest pain or difficulty breathing. Severe bleeding or head injury. Sudden loss of consciousness. Stroke symptoms (e.g. face drooping, slurred speech). Severe allergic reactions (anaphylaxis). Seizures or fits. Suspected broken bones with deformity. Sudden vision loss.
If you're unsure whether your condition requires urgent care, please contact NHS 111 for further guidance.
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